TOS - Privacy

MARULA REHAB TELEHEALTH – TERMS OF SERVICE (TOS)

Effective Date: June 15, 2026

These Terms of Service (“Terms”) govern your use of Marula Rehab Telehealth’s website, telehealth platform, services, and related systems. By accessing or using our services, you agree to these Terms.

Marula Rehab Telehealth (“we,” “us,” “our”) is a Utah-licensed virtual behavioral-health and substance-use-disorder treatment provider. All services are delivered exclusively through secure telehealth technology. If you do not agree to these Terms, you may not use our services.

1. Eligibility for Services

To receive services, you must:

Be physically located in Utah during all telehealth sessions
Be 18 years or older (or meet youth eligibility requirements)
Have the capacity to consent to treatment
Have access to a private space and internet-enabled device
Complete intake, identity verification, and consent forms
Agree to comply with all program policies

We may decline or discontinue services if eligibility requirements are not met.

2. Telehealth Service Requirements

By using our telehealth services, you agree to:

Maintain a private, quiet, safe environment during sessions
Not participate while driving or operating machinery
Use your own device or a secure device you control
Ensure your device has functioning audio and video
Allow identity and location verification at each session

We may reschedule or terminate a session if privacy or safety cannot be ensured.

3. Technology Limitations

You understand and agree that:

Telehealth relies on internet connectivity
Technical issues may interrupt sessions
We are not responsible for outages, dropped calls, or device failures
You must notify us if you cannot reconnect
Emergency procedures may be initiated if safety concerns arise

4. Client Responsibilities

You agree to:

Provide accurate information
Attend scheduled appointments
Notify us of cancellations at least 24 hours in advance when possible
Participate actively in treatment
Follow your treatment plan
Treat staff and other clients respectfully
Not record sessions
Not share group information outside the group

5. Prohibited Conduct

You may not:

Use our services for unlawful purposes
Harass, threaten, or abuse staff or clients
Attend sessions under the influence of substances when it impairs participation or safety
Attempt to access unauthorized systems or data
Record, screenshot, or distribute session content

Violation may result in immediate discharge from services.

6. Payment, Fees & Billing

You agree to:

Pay all fees associated with your treatment
Receive a Good Faith Estimate under the No Surprises Act
Be responsible for charges not covered by insurance
Pay late cancellation or no-show fees if applicable

We reserve the right to update fees with reasonable notice.

7. Termination of Services

We may terminate services if:

You complete treatment
You request discharge
You require a higher level of care
You repeatedly miss appointments
You violate safety or conduct policies
You engage in threatening or abusive behavior

You will receive a discharge summary and referrals when appropriate.

8. Emergency Procedures

Telehealth is not appropriate for all emergencies. If you are in immediate danger, call 911.

During sessions, if we believe you are at risk, we may:

Contact your emergency contact
Contact local emergency services
Initiate a welfare check
Implement a safety plan

9. Intellectual Property

All website content, materials, forms, and documents are the property of Marula Rehab Telehealth. You may not copy, distribute, or reproduce them without written permission.

10. Limitation of Liability

Marula Rehab Telehealth is not liable for technical failures, unauthorized access due to user negligence, losses caused by misuse of services, or third-party service interruptions. Our liability is limited to the maximum extent permitted by Utah law.

11. Governing Law

These Terms are governed by the laws of the State of Utah.

12. Contact Information (Terms of Service)

Main Office: 801-427-1062

Privacy Officer: 801-376-8950

Special Accommodations Administrator: 801-376-8950

MARULA REHAB TELEHEALTH – PRIVACY POLICY

Effective Date: June 15, 2026

This Privacy Policy explains how Marula Rehab Telehealth collects, uses, protects, and discloses your information. We comply with:

HIPAA (45 CFR Parts 160 & 164)
42 CFR Part 2 (Confidentiality of SUD Records)
Utah Code Title 26B
Utah Consumer Privacy Act (UCPA)
HITECH Act

Your privacy is our highest priority.

1. Information We Collect

Personal Information

Name
Date of birth
Address
Phone number
Email

Health Information (PHI)

Diagnoses
Treatment plans
Progress notes
Medication information
Assessment results

Technical Information

IP address
Device type
Browser type
Telehealth connection data

Emergency Information

Emergency contact
Crisis history
Safety plan details

2. How We Use Your Information

We use your information to:

Provide treatment
Coordinate care (with consent)
Maintain clinical records
Process billing and insurance
Improve service quality
Ensure safety and compliance

We do not sell your information.

3. How We Protect Your Information

We use:

Encrypted telehealth platforms
Encrypted electronic health records
Role-based access controls
Audit logs
Secure data storage
Staff HIPAA/42 CFR Part 2 training

4. Disclosures Under 42 CFR Part 2

Your substance-use-treatment records are protected by federal law. We cannot disclose them without:

Your written consent
A qualifying court order
A medical emergency
Mandatory reporting requirements

5. Disclosures Under HIPAA

We may disclose PHI for:

Treatment
Payment
Healthcare operations

We will not disclose PHI for marketing or sales.

6. Your Rights

You have the right to:

Access your records
Request corrections
Request restrictions
Request confidential communication
Receive an accounting of disclosures
File a privacy complaint

7. Data Retention

We retain records for a minimum of six (6) years, or longer if required by law, insurance, or legal proceedings.

8. Cookies & Website Tracking

Our website may use cookies for security, session management, and user experience. We do not use cookies for advertising.

9. Third-Party Services

We may use third-party vendors for:

Telehealth platform hosting
EHR hosting
Billing services

All vendors must sign a Business Associate Agreement (BAA).

10. Breach Notification

If a breach occurs, we will notify you within required timeframes and provide steps to protect your information. We will notify regulators when required by law.

11. Special Accommodations & Accessibility

We provide ADA-compliant accommodations, assistive technology support, language interpretation services, and accessible communication formats. Requests may be made through our Special Accommodations Administrator.

12. Contact Information (Privacy Policy)