Marula Rehab Telehealth

Intensive Outpatient Treatment

Marula Rehab Telehealth – Client Policies & Procedures

Marula Rehab Telehealth

Client Policies & Procedures – Utah Virtual Substance Use & Alcohol Dependency Treatment

1. Welcome to Marula Rehab Telehealth

Marula Rehab Telehealth provides private, secure, online treatment for substance use and alcohol-related concerns. Our mission is to make high-quality care accessible to every Utah resident.

2. Who We Serve

  • Utah residents physically located in Utah during sessions
  • Adults 18+ (or eligible youth)
  • Individuals seeking help with substance use or alcohol dependency
  • Clients with a private space and internet-enabled device
  • Clients willing to participate in telehealth treatment

3. How Telehealth Sessions Work

Before Your First Appointment

  • Online intake forms
  • Identity verification
  • Consent forms
  • Clinical assessment

During Each Session

  • You must be in Utah
  • You must be in a private, quiet space
  • Your clinician may confirm your location
  • Your clinician may verify your identity
  • Sessions are never recorded

If Technology Fails

  • Try reconnecting
  • Your clinician will attempt reconnection for 10 minutes
  • You may receive a phone call
  • Emergency services may be contacted if safety is a concern

4. Your Privacy & Confidentiality

Your privacy is protected by:

  • HIPAA
  • 42 CFR Part 2
  • Utah privacy laws

5. Your Rights

  • Respectful, non-discriminatory treatment
  • Clear information about your diagnosis and treatment plan
  • Access to your records
  • Confidentiality
  • The right to file a complaint without retaliation

6. Your Responsibilities

  • Attend scheduled appointments
  • Participate honestly
  • Maintain privacy during sessions
  • Avoid attending sessions while driving
  • Follow your treatment plan

7. Services We Provide

  • Assessments
  • Individual teletherapy
  • Group teletherapy
  • Intensive Outpatient Program (IOP)
  • Relapse prevention
  • Alcohol dependency treatment
  • Court-ordered treatment
  • Referrals (with consent)

8. Attendance & Participation

Individual Sessions

Please arrive on time. Sessions may be rescheduled if you are more than 10 minutes late.

Group Sessions

  • Camera must remain on
  • Confidentiality is required
  • No recording
  • No disruptive behavior

9. Emergencies & Crisis Situations

If you are in immediate danger, call 911.

10. Medications & Medical Care

We do not prescribe medication directly. We can coordinate with medical providers with your written permission.

11. Fees, Billing & Good Faith Estimates

We follow the federal No Surprises Act and provide written Good Faith Estimates.

12. Ending Treatment

You may end treatment at any time. You will receive a discharge summary and aftercare recommendations.

13. How to File a Complaint

You may contact the Program Director, Privacy Officer, or Utah DHHS at any time.

14. Important Contact Numbers

Marula Rehab Telehealth Main Office: 801-427-1062

Privacy Officer: 801-376-8950

Special Accommodations Administrator: 801-376-8950

© 2026 Marula Rehab Telehealth — All rights reserved.

Marula Rehab Telehealth – Client Policies & Procedures

Marula Rehab Telehealth - Special Accommodations

15. Speak With Our Counselors About Special Services

With a qualifying Disability You Have the Right to: Equal Access to All Services At no extra cost to you:

Call Now 801-376-8950

16. Accessibility, ADA Compliance & Special Accommodations

Marula Rehab Telehealth is committed to providing equal access to all clients, including individuals with disabilities, communication barriers, or functional limitations. We comply with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and all applicable Utah accessibility laws.

Our ADA Commitment

We ensure that no client is denied access to services due to a disability. Reasonable accommodations are available to support full participation in telehealth treatment, including communication, mobility, sensory, cognitive, and behavioral needs.

Examples of ADA-Compliant Accommodations

  • Extended session time when clinically appropriate
  • Breaks during sessions for medical or psychological needs
  • Alternative communication formats (large print, simplified text, emailed instructions)
  • Assistance completing forms or treatment documents
  • Modified group participation expectations
  • Support for clients with hearing, visual, cognitive, or mobility-related needs
  • Coordination with caregivers or support persons (with written consent)

Downloadable Request for Accommodation Form

Clients who prefer a written form may download and complete the accommodation request form below:

Download: Request for Accommodation (PDF)

Secure Online Accommodation Request Form

You may also submit your request securely online using the form below:









Language Interpretation Services

Marula Rehab Telehealth provides language interpretation services for clients who prefer to receive treatment in a language other than English. Interpretation is available for:

  • Spanish
  • ASL (American Sign Language)
  • Other languages upon request

Interpretation services are provided at no additional cost. Please notify us in advance so we can schedule an interpreter.

Assistive Technology Support

We support the use of assistive technologies to ensure full access to telehealth services, including:

  • Screen readers
  • Closed captioning tools
  • Voice-to-text and text-to-speech software
  • Adaptive keyboards or input devices
  • High-contrast display settings
  • Zoom/magnification tools

If you use assistive technology and need help accessing our telehealth platform, our Special Accommodations Administrator can assist you.

Contact for Accessibility & Accommodations

Special Accommodations Administrator: 801-376-8950

Email: services@marularehabtelehealth.com

We encourage clients to request accommodations as early as possible so we can ensure timely support.

17. Special Accommodations Provided by Marula Rehab Telehealth

Marula Rehab Telehealth is committed to ensuring that all clients have equal access to our services. We provide reasonably necessary special accommodations to any registered client who may need additional support to participate fully in treatment.

Types of Accommodations We Can Provide

  • Extended session time when clinically appropriate
  • Assistance with completing intake or treatment forms
  • Alternative communication formats (large text, simplified text, emailed instructions)
  • Support for clients with hearing, visual, cognitive, or mobility-related needs
  • Modified group participation expectations when necessary
  • Breaks during sessions for clients with medical or psychological needs
  • Coordination with caregivers or support persons (with written consent)

How to Request a Special Accommodation

If you need an accommodation, please contact our Special Accommodations Administrator at:

Special Accommodations Administrator: 801-376-8950

You may request accommodations at any time during your treatment. We will review your request promptly and work with you to determine the most appropriate and effective support.

Our Commitment to Accessibility

Marula Rehab Telehealth complies with all applicable Utah and federal accessibility requirements. We do not discriminate based on disability, medical condition, or communication needs. Our goal is to ensure that every client can participate in treatment safely, comfortably, and effectively.

© 2026 Marula Rehab Telehealth — All rights reserved.